Website Emergency & Developer Rescue
Did your web developer disappear? Is an agency holding your domain hostage? Or has an unlaunched build stalled? Here is how Malaysian businesses reclaim their digital assets, legally and technically.
Free 15-minute public triage on WhatsApp · Deep-dive review credited against care plans for 12 months.
Select Your Situation
Practical, verified recovery procedures for business owners facing unresponsive vendors or locked assets.
Web Designer Disappeared: Immediate 7-Step Action Plan
What to do in the first 48 hours when your freelancer stops responding. Technical access, small claims court (RM5,000 ceiling), and cPanel database exports.
How to Rescue a Stalled Web Development Project
Codebase triage, the 'Salvage vs. Rebuild' math, cutting non-essential scope to reach a 14-day MVP launch, and contractor default notices.
Taking Over a Website from a Previous Developer
The 8 mandatory digital assets you must secure before terminating your agency: Git repositories, cloud credentials, database backups, and payment APIs.
Who Owns Your Website Source Code in Malaysia?
Copyright Act 1987 Section 26, commissioned works vs independent contractors, the licence trap, and securing full Git repository assignment.
Recovering a Domain Held Hostage in Malaysia
How to regain ownership of a .my or .com domain registered under your agency's name. MYNIC dispute process, ICANN transfers, and SSM evidence packets.
Agency Ad Account Ownership: Meta & Google Ads
Prevent agencies holding your pixel data and conversion learning hostage. Direct corporate card billing, 8% SST compliance, and admin transfer.
We Rebuild Control Across All Eight Points
When a vendor walks away, they usually leave pieces behind: a domain in GoDaddy, DNS in Cloudflare, a theme license tied to their personal card, and code in a private GitLab. We audit all eight, transfer billing and credentials directly to your company, and establish a clean recovery baseline.
Emergency & Rescue FAQs
How fast can JagaWeb step in if my website is broken or abandoned?
We offer emergency triage within 2 hours during our emergency window (9am–9pm MYT daily). For full codebase or infrastructure takeovers, our Essential System Review audits all eight control points within 5 to 7 business days.
Can you recover my website if I do not have the administrator password?
Yes, provided you control either the hosting account, the domain registrar, or the DNS records. With server-level or database access, administrator accounts can be cleanly reset without the previous vendor's participation.
What is the difference between free WhatsApp triage and the RM1,500 review?
Free WhatsApp triage is a 15-minute sanity check where an engineer examines your public DNS, WHOIS, and server headers to tell you who holds your assets. The Essential System Review (RM1,500) is a comprehensive deep-dive forensic audit that secures all credentials in your company name, tests backup integrity, and is 100% credited against subsequent care or development work.