Home/Website Maintenance
Website maintenance in Malaysia,
from RM450 a month.
Updates, daily offsite backups, security patching, uptime monitoring, and a monthly report you can actually read. Fixed fee, no per-ticket surprises, everything registered in your name.
Care is for a supportable site after setup. If you cannot access key accounts, control is disputed, or the site needs initial recovery before Care activates, we assess and quote that work separately first.
30-day money-back guarantee
Say so within 30 days and we refund the month in full. No retention call.
Every account in your name
Domain, DNS, hosting and code stay registered to you. Cancel outright and keep everything.
Backups we test by restoring
Daily offsite backups, with restores tested so a backup is not just a file that might work.
Watch the concept film · 8 seconds
AI-generated concept: white layers align. Silent illustration.
Website care / 24 seconds
What looking after a website means.
A short introduction to the checks, continuity and ownership behind Care.
Conceptual illustrations. Silent film with on-screen text.
Read the transcript
A website needs care after launch: updates, daily offsite backups, monitoring and two content changes a month. First, check the site and the access. Care starts after setup checks pass. Existing faults are quoted separately. Your business, your website: accounts stay in your name, with a clear handover whenever you leave. Explore Care or ask us to check fit.
What care covers
All eight disciplines are included in every care plan. What changes higher up the ladder is the request queue throughput, staging, and priority.
Core & Plugin Updates
CMS, framework, and extension patches tested on staging before applying to production.
Weekly / Monthly
Daily Offsite Backups
Run on your hosting platform, off your web server, and kept in an account in your name. If your host cannot do this properly we say so and quote a move to one that can.
Daily, per your host's schedule
24/7 Uptime Monitoring
Endpoint availability checked on a recurring schedule, with every check and every failure recorded against your account.
Recurring
SSL Renewal & Monitoring
Never let an SSL certificate expire or throw browser warning security screens.
Automated + Alerted
Security Vulnerability Triage
We follow the advisories for the CMS, theme and plugins you actually run, and patch the critical ones ahead of the weekly cycle.
As released
Monthly Written Report
Human-readable summary of updates performed, uptime percentage, and Core Web Vitals.
1st of every month
Dedicated Staging Site
An isolated staging clone to review changes and test updates before live deployment.
On Plans with Changes
Disaster Recovery Testing
We restore a backup into an isolated sandbox — never over your live site — to prove it boots cleanly. A backup nobody has restored is a guess.
Quarterly
Plans and prices
All prices in Malaysian Ringgit, excluding SST. Pay for 10 months, get 12. See the full plan comparison and checkout on the Care plans page, or read the website maintenance cost guide for how these prices compare to freelancers and agencies. Running WordPress? WordPress website maintenance in Malaysia covers plugin, theme and PHP updates in detail.
JagaWeb Asas
Silent protection: updates, daily backups with tested restore, 24/7 monitoring, security patching. Zero content hours.
RM249 /mo
- ✓Core, theme and plugin updates
- ✓Daily offsite backups with tested restore
- ✓24/7 uptime monitoring and incident response
- ✓SSL renewal monitoring and expiry alerts
- ✓Security patching and malware removal
- ✓WhatsApp support — Mon–Fri 9am–6pm MYT · Emergencies 9am–9pm MYT daily
- ✓Monthly 1-page health report
JagaWeb Care
Monitoring, verified backups, patching and two content updates a month. Card checkout, no sales call.
RM450 /mo
- ✓Core, theme and plugin updates
- ✓Daily offsite backups with tested restore
- ✓24/7 uptime monitoring and incident response
- ✓SSL renewal monitoring and expiry alerts
- ✓Security patching and malware removal
- ✓Two content updates per month (text, images, prices)
- ✓WhatsApp support — Mon–Fri 9am–6pm MYT · Emergencies 9am–9pm MYT daily
- ✓Monthly governance and health report
WooCommerce Shield
E-commerce protection: hourly database backups, synthetic checkout monitoring, payment webhook verification, and priority incident triage.
RM790 /mo
- ✓All JagaWeb Care protections included
- ✓Hourly database backups for transaction safety
- ✓Automated synthetic cart & checkout monitoring
- ✓Payment gateway webhook verification (FPX/DuitNow/Cards)
- ✓Four content or product updates per month
- ✓Priority 1-hour emergency response window
- ✓Monthly transaction health and speed audit
Care + Changes
Adds unlimited change requests. We ask for a conversation because scoping it properly needs one.
RM1,500 /mo
- ✓All JagaWeb Care protections included
- ✓Unlimited website change requests
- ✓One active request in progress at a time
- ✓Staging environment and visual testing
- ✓WordPress, Next.js, Shopify or custom PHP/Node
- ✓Direct developer WhatsApp channel
- ✓Monday progress and queue updates
JagaWeb Unlimited
High-velocity development for growing products and multi-site estates.
RM4,500 /mo
- ✓All Care + Changes inclusions
- ✓Two concurrent active requests in progress
- ✓Multi-site estate coverage (up to 3 sites)
- ✓Dedicated senior engineer assignment
- ✓Priority incident response under the agreed service schedule
- ✓Custom software and API development
Response times we commit to
These are commitments, not averages from a dashboard. Emergencies are handled 9am–9pm MYT, seven days a week.
Emergency outage response
2 hours
For an active Care site, 9am–9pm MYT daily. Recovery time depends on the fault and the available backup.
Critical Security Patch
Ahead of the weekly cycle
Critical advisories are not held for the normal update window.
Prioritised Improvement
Reviewed release
On Monthly System Improvement (one agreed priority at a time).
Monthly Health Report
1st of Month
Delivered directly by email with exact work logs.
What happens when your site breaks
An illustrative recovery sequence for an active Care site. Recovery steps and timing vary with the fault, access and available backup.
Monitoring detects a problem
A scheduled check finds the endpoint unresponsive or returning a 5xx server error.
Check the fault and available backup
The on-duty engineer verifies host status and isolates the most recent clean offsite snapshot.
Restore service where possible
A straightforward update fault may be rolled back; other incidents need diagnosis before a recovery time can be known.
Fix the underlying cause
We reproduce the failure on an isolated staging clone where appropriate and agree any repair work outside Care before it begins.
Send the post-incident note
You receive a clear, jargon-free explanation of what happened, what was done, and prevention measures.
Frequently Asked Questions
What is the difference between web hosting and website maintenance?
Hosting simply rents you disk space and server compute. Maintenance is the active engineering work: applying software security patches, monitoring uptime, verifying backups, optimizing databases, and updating content.
Do I need to migrate my hosting to JagaWeb?
No. We maintain sites on your existing hosting (Cloud Run, AWS, DigitalOcean, cPanel, Exabytes, etc.) as long as you have administrator access. If your current host is slow or unmanaged, we can help you move to a modern cloud provider in your own name.
Can I pause or cancel my care plan?
Yes. All care plans are month-to-month with no lock-in contracts. You can pause or cancel anytime, effective at the end of the paid month.